General Service Technician – B Class


Functions as an experienced technician who is able to perform diagnoses and repairs of most vehicle components with little supervision required, and who has previously worked as a C-Class general service technician.

  • Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
  • Diagnoses cause of most malfunctions and performs repair.
  • Communicates with parts department to obtain needed parts.
  • Saves and tags parts of the job if under warranty or if requested by the customer.
  • Examines assigned vehicle to determine if further safety or service work is required or recommended.
  • Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
  • Documents all work performed and recommended on the repair order.
  • Road tests vehicles when required or refers to the test technician.
  • Participates in manufacturer-sponsored training programs, schools, and events.
  • Keeps abreast of manufacturer technical bulletins.
  • Supervises work of any apprentice technicians as assigned.
  • Reports machinery defects or malfunctions to supervisor.
  • Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
  • Keeps shop area neat and clean.
  • Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
  • Understands, keeps abreast of and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA Right-to-Know etc.
  • Operates all tools and equipment in a safe manner.
  • Reports any safety issues immediately to management.
  • Other tasks as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Two to four years related experience and/or training; or equivalent combination of education and experience.


  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.


  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

Some of all of:

Automotive Service Excellence (ASE) Certifications

  • Automatic Transmission/Transaxle Certification for Auto/Light Truck
  • Brakes Certification for Auto/Light Truck
  • Electrical/Electronic Systems Certification for Auto/Light Truck
  • Engine Performance Certification for Auto/Light Truck
  • Engine Repair Certification for Auto/Light Truck
  • Heating and Air Conditioning Certification for Auto/Light Truck
  • Manual Drive Train and Axle Certification for Auto/Light Truck
  • Suspension and Steering Certification for Auto/Light Truck
  • Damage Analysis and Estimating Certification for Collision Repair
  • Mechanical and Electrical Components Certification for Collision Repair
  • Non-Structural Analysis and Damage Repair Certification for Collision Repair
  • Painting and Refinishing Certification for Collision Repair
  • Structural Analysis and Damage Repair Certification for Collision Repair
  • Assembly Specialist Certification for Engine Machinist
  • Cylinder Block Specialist Certification for Engine Machinist
  • Cylinder Head Specialist Certification for Engine Machinist
  • Brakes Certification for Medium/Heavy Truck
  • Diesel Engines Certification for Medium/Heavy Truck
  • Drive Train Certification for Medium/Heavy Truck
  • Electrical/Electronic Systems Certification for Medium/Heavy Truck
  • Gasoline Engines Certification for Medium/Heavy Truck
  • Heating, Ventilation and Air Conditioning Certification for Medium/Heavy Truck
  • Preventive Maintenance Inspection Certification for Medium/Heavy Truck
  • Suspension and Steering Certification for Medium/Heavy Truck
  • Automobile Parts Specialist Certification
  • Medium/Heavy Truck Parts Specialist Certification
  • Air Conditioning Certification for School Bus
  • Body Systems and Special Equipment Certification for School Bus
  • Brakes Certification for School Bus
  • Diesel Engines Certification for School Bus
  • Drive Train Certification for School Bus
  • Electrical/Electronic Systems Certification for School Bus
  • Suspension and Steering Certification for School Bus
  • Advanced Series—Automobile Advanced Engine Performance Certification
  • Advanced Series—Truck Advanced Electric Diesel Engine Diagnosis Certification
  • Light Vehicles—Compressed Natural Gas Certification for Alternate Fuels


I-CAR Certificate of Advanced Training

  • Advanced Vehicle Systems
  • Aluminum Repair, Replacement, and Welding
  • Detailing
  • Electronics for Collision Repair
  • Executive Seminar
  • Finish Matching
  • Glass Replacement
  • Plastic Repair
  • Steering and Suspension
  • Understanding Collision Repair
  • Workplace Hazardous Materials